SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kwikpikk (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kwikpikk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It has good absurd audio, but the microphone is very stuffy, only it is really worth too much for the purchase, the battery is still lasting
Earphones at the top, good performance at the ear. The sound is top with good bassers.
Very good and very fast order Surprised me there Repeat without any doubt Highly recommended
Arrived on schedule. Very well packed. The handset is great, very good sound, very beautiful, light and comfortable to wear. Excellent cost benefit. Mine has the voice of the commands in English.
Great headphones! Superior to qcy T13 Lightweight, excellent insulation, do not fall, touch accurate, great battery. If the box had a load indicator, it would be even better. Is already the second I buy, now for my daughter, much better than the qcy T13, better built costing 4 times less. Immediate post, well packed and the congratulatory post in 4 days left Curitiba and arrived home in sp.
12 days
Ball ShowđThe headphones are of great qualityđ˝Arrived fast in 10 days
Are wonderful. They link very quickly and easily to the phone and the sound is very good. I just hope the battery lasts long
I found the noise cancellation and sound very good. In a matter of battery durability, I still could not test right, but it looks good.
I like it very much thanks to the seller, durable battery great sound quality
I found the sound good for the value, the bass are good, the battery does not last long, expected more, but for the value it was good! Worth it. The volume system, call answering, media is top, easy and intuitive
Second time I order the others I drop them a lot and they no longer charged but the audio quality is good
Brutal headphones for that price, Iâm very satisfied! Thanks to seller!
Excellent. Arrived 5 days ahead of schedule. First tests confirmed the expected quality.
It took exactly 10 days. The product is of excellent quality, adheres well to the ear. Sounds super strong and has insulation from the fillet exterior. I still don't test how the calls sound. Excellent product for the price. Thank youâ¤ď¸
I liked it quite a lot, it is beautiful, it is tall, it has a top design, it fit well in the ear
I thought they would be bigger, but the case is small, they sound good, I thought they would no longer arrive because the delivery date passed, they arrived 12 days later, good product although I would hesitate to buy again due to the delay!
i like it. and better quality â¤ď¸âđĽ
The product is great, excellent volume, very high, good battery.
I liked it very much!!! arrived very fast well before the date. The phone has a great volume recommend this seller top very well packed